Privacy Policy

This page is a general purpose privacy policy template written to reflect how this website and business currently operate. It is not legal advice. Before publishing, have it reviewed by a qualified professional to confirm it meets your obligations under the Privacy Act 1988 (Cth), the Australian Privacy Principles, and any applicable NDIS Commission requirements. If "Reach Adventure Hub" is your registered business name, check whether that exact legal name should appear here alongside the "Reach Adventure" trading name.

Who this policy covers

This policy explains how Reach Adventure ("we", "us") collects, uses, stores and discloses personal information, including sensitive information such as health and disability related details, in connection with this website and the support services provided.

Information we collect

Depending on how you interact with us, we may collect:

• Contact details you provide over the phone, such as your name, phone number and your relationship to the participant
• Information shared during an enquiry call or Meet & Greet, such as goals, preferences or support needs
• If you go on to receive support: information relevant to providing that support safely, which may include health, disability and NDIS plan information (sensitive information under the Privacy Act)
• Basic technical information generated by visiting this website (see "Cookies and website data" below)

How we use it

Personal information is used to respond to enquiries, arrange and conduct a Meet & Greet, plan and provide support safely, meet legal and NDIS related obligations, and communicate with you about your support. We don't use your information for unrelated marketing without your consent.

How it's stored and protected

We take reasonable steps to keep personal information secure, including limiting access to what's needed to provide support, and storing records appropriately. No method of storage or transmission is completely secure, but we work to protect information against misuse, loss and unauthorised access.

When information may be shared

We don't sell personal information. We may share it with:

• Your support coordinator or plan manager, where relevant and with your knowledge
• Emergency services or another trusted person, where necessary to protect health or safety
• Regulatory bodies such as the NDIS Commission, where required by law
• Professional advisers (such as an accountant), bound by confidentiality

Cookies and website data

This website does not use tracking cookies or third party analytics. Fonts are loaded from Google Fonts, which may receive your device's IP address as part of that request; no other information is shared with Google through this site. If analytics or other third party tools are added in future, this policy will be updated to reflect that.

Access and correction

Under the Australian Privacy Principles, you can ask to access the personal information we hold about you, and ask us to correct it if it's wrong. Call us using the number below to make a request.

Data retention

We keep personal information only as long as needed for the purposes it was collected, including any minimum periods required by law or NDIS Commission record keeping obligations, and take reasonable steps to destroy or de identify it after that.

Complaints

If you have a concern about how your personal information has been handled, contact us first using the details below so we can try to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised.

Contact us

For any privacy question or request, call 0434 649 996.